01. Professionalism and Expertise

Twin Peaks Incorporated has grown from a small shop with 10 inspectors in 1992 to becoming a leader in the special inspections industry that employs approximately 150 inspectors, technicians, and professional engineers.

That growth has taught us the values of vigilant management and quality control. Twin Peaks, Inc. staff are highly analytical, skilled, and proficient in the services they provide. Continuous, active recruitment ensures that we hire only qualified candidates. Once hired, new employees join TPI’s in-house training program, where they receive educational resources and hands-on training; they also undergo regular evaluations conducted by senior staff.

As a result, TPI’s inspectors and technicians are competent and highly trained. Each inspector is proficient in his/her discipline(s) and trained to evaluate and analyze conditions in the field.

TPI’s technicians and inspectors hold post-secondary and graduate degrees in architecture, civil, mechanical, electrical, and geotechnical engineering, as well as professional certifications. Our professional engineers and technical inspectors are certified by the following national organizations:

1. American Concrete Institute (ACI)
2. National Institute for Certification in Engineering Technologies (NICET)
3. International Code Council (ICC)
4. American Society for Nondestructive Testing (ASNT)
5. American Welding Society (AWS)
6. NorthEast Transportation Technician Certification Program (NETTCP)
7. Alfred State College of Technology HMA Certifications

A high percentage of our inspectors possess multiple certifications, regularly take refresher courses, and pursue additional certifications. TPI’s professional advancement program encourages and supports each employee’s efforts to achieve the highest possible level of expertise.

03. Integrity and Accountability

At Twin Peaks, Inc., we recognize the vital importance of our duty to clients and the public in assuring the quality of buildings, bridges, and roads we inspect. We take our duty as Quality Assurance providers with utmost seriousness and have organized our business model to perform the following functions:

1. Uphold the safety of end-users’ structures, facilities, sites, and infrastructure we inspect
2. provide our clients with accurate, timely, and relevant inspection reports of the project
3. protect our client’s investment in their projects by sharing our tested Q&A methods which will ensure all materials and methods of implementation under assigned scopes are of the highest quality and in accordance with approved drawings and specifications
4. protect our clients by certifying the quality of materials and building systems designated for our inspections

We prioritize clear and transparent coordination with clients and their designated representatives.

TPI inspectors are qualified to perform inspections per the requirements of relevant Building Codes, ASTM, and ANSI test standards.

All our inspectors, technicians, project managers, and administrative staff perform their duties following rigorous and regularly updated policies, procedures, and reference manuals. Administrative and technical staff undergo periodic re-training and internal evaluations to ensure that applicable rules, regulations, and procedures are being implemented and followed by all technical staff.

Twin Peaks, Inc. project managers create and maintain quality control documents for each project. They track the scope of work of the project; monitor the progress of inspections and tests; review reports and inspector performance for accuracy and sound methodology; and periodically update the client’s assigned representatives with the status of each inspection item and the overall project.

Under TPI’s Quality Management System, the Laboratory Manager and Field Operations Supervisor evaluate technical staff periodically to ensure that their performance consistently meets TPI’s high professional standards and client expectations. Randomized field evaluations and spot checks further monitor our inspectors’ technical performance, knowledge, and abilities.

All TPI equipment has unique serial numbers. They are inventoried, calibrated, and maintained for optimum performance and operations, in compliance with procedures and adherence to AASHTO R‐18 and International Standard ISO/IEC 17025. Comprehensive in-house audits of our Quality Control System are performed annually.