Twin Peaks Testing > About Us > Company Values

WHY TWIN PEAKS

01. Professionalism and Expertise

Twin Peaks Incorporated has grown from a small shop with 10 inspectors to become a leader in the special (or controlled) inspections that employs over 120 inspectors, technicians, and engineers.

That growth has taught us the values of vigilant management and quality control. Twin Peaks utilizes a detailed staffing that analyzes the qualifications and proficiency required to perform each service. Continual Active recruitment ensures that we interview only the strongest candidates. Once hired, new employees enter TPI’s in-house training program, where they receive educational resources, hands-on training, and undergo regular evaluations conducted by senior staff.

As a result, TPI’s inspectors and technicians are competent and highly trained. Each inspector is proficient in their discipline(s) and trained to analyze conditions in the field and provide excellent customer service,

TPI’s technicians and inspectors hold post-secondary and graduate degrees in architecture and civil, mechanical, and electrical engineering and professional certifications have been issued by

  1. American Concrete Institute (ACI),
  2. National Institute for Certification in Engineering Technologies (NICET),
  3. International Code Council (ICC),
  4. American Society for Nondestructive Testing (ASNT), and
  5. American Welding Society (AWS).
  6. NorthEast Transportation and Certification Program (NETTCP)
  7. Alfred State College HMA Certifications

A high proportion of our inspectors possess multiple certifications and regularly train and qualify for more.  TPI’s professional advancement program encourages and supports each employee’s effort to achieve the highest possible level of expertise.  

02. Responsive and Reliable Service

Inspections and Laboratory Testing are service-based professions. Projects involve complex operations, coordination among team members, and demand for concrete results with tight schedules and little-to-no margins for error. At TPI, scheduling your special inspections is simple and convenient. Service is on-time and consistent. Inspection reports are clear, concise, and keep projects moving in the right direction.

Twin Peaks takes a comprehensive and data-driven approach to scheduling. As a company with a large multi-disciplinary staff, supervision of the dispatch department is provided by TPI’s Field Operations Manager. Our large number of multi-certified inspectors provides TPI with unparalleled versatility and flexibility in accommodating our client needs.

TPI’s scheduling system leverages our inspectors’ expertise with detailed tracking. Inspection requests can be made by calling TPI’s 24-hour, 7-day a week or by emailing Dispatch@tp-labs.com. This unique feature of TPI’s operation ensures that a trained and fully qualified TPI staff member is available 24/7 to answer questions, schedule inspections, and provide instant support to our clients.  All TPI’s dispatching information is digitally logged, archived, and searchable, providing a rich supply of information for internal quality control and project management.

Dispatch personnel can be reached day and night to provide information, facilitate coordination between clients and inspectors. Qualified inspectors are assigned to each inspection according to their level of experience, the number and type of their professional certifications and degrees, and their familiarity with the client and/or specific project. Reports provide clear observations, conclusions, and next steps required for sign-off. Project managers familiar with your project are ready to get in touch and help find solutions to resolve any quality assurance issue.

03. Integrity & Accountability

At Twin Peaks, we recognize the vital importance of our duty to clients and the public in assuring the quality of buildings, bridges, and roads we inspect. We take our duties as Quality Assurance providers with utmost seriousness and have organized our business model to perform the following functions:

  1. Uphold the safety of end-users of the structures, facilities, sites, and infrastructure we inspect;
  2. Provide our clients with accurate, timely, and relevant reports of all project features that we are charged to inspect and/or test;
  3. Protect our clients’ investment in their projects by alerting them to the quality of methods and materials used in elements under our scope as work progresses; and
  4. Help limit the liability of our clients by certifying the quality of materials and building systems designated for our inspection.

We prioritize clear and transparent coordination with clients and their designated representatives. Every technician, inspector, and administrative employee is trained and evaluated to provide clients a consistently high level of service. We stand behind the quality of every service TPI provides and maintain a rigorous standard of clarity and forthrightness in client communication.

TPI inspectors are qualified to perform inspections per the requirements of relevant Building Codes as well as ASTM and ANSI tests standards. Each inspector, technician, project manager, and administrative staff perform their duties in accordance with rigorous and regularly updated policies, procedures and reference manuals distributed and regularly reviewed by technical managers. Administrative and technical staff undergo periodic re-training and regular internal evaluations to ensure that approved procedures are being followed by all employees.

Twin Peaks’ project managers create and maintain quality control documents for each project. They track the full scope of work of the project, monitor the progress of inspections and tests, review reports and inspector performance for accuracy and sound methodology, and periodically update Client’s assigned representatives with the status of each inspection item and the project overall.

Under TPI’s Quality Management System, the Laboratory Manager and Field Operations Supervisor evaluate technical staff every 6 months to ensure that their performance consistently meets TPI’s high professional standards. Randomized field evaluations and spot checks further monitor our inspectors’ technical performance and customer service.

All TPI equipment in inventoried with a unique serial number, regularly calibrated and maintained for optimum performance. All operations, procedures, documentation, and equipment adhere to AASHTO R‐18 and International Standard ISO/IEC 17025. Full in- house audits of our Quality Control System are conducted at least once every 12 months.

04. Experience

Twin Peaks Incorporated has practical experience providing inspection and testing services
on projects of all sizes and various scopes. Our clients include private developers, public agencies, utility companies, mass transit systems, schools and universities and several private-public partnerships. TPI’s management team and project managers are adept at supporting large one-off projects, multi-year contracts supporting multiple projects via task orders throughout a client’s wide-spread service area, and maintenance projects for public agencies with work proceeding at multiple locations simultaneously.

Our operations can support projects in the NYC-Metropolitan Area, upstate New York, Long Island, northern New Jersey, Connecticut and Northeast Pennsylvania. We serve on a diverse variety of projects, including building construction, remediation, and renovation on utilities, transportation industrial, retail, commercial, projects, as well as market-rate, and affordable housing.

Experience has taught us that regular and early coordination with clients, designers, CM’s, and G.C.’s produce the smoothest projects and most satisfaction for everyone involved. However, when circumstances require it, we are fully capable of working under tight deadlines, close coordinating with clients, with short notice, and quick turnaround times. We are also used to planning for and accommodating strict security protocols and modifying our work schedules and methods to accommodate the users of existing buildings.

Contact us to find out how our experienced and efficient field inspectors and project managers can proactively monitor and support your project.

05. Client-Centered Approach

Every project is different, with a unique set of technical requirements, client priorities, project teams, and site, budget, and time limitations. We understand that success often requires flexibility, communication, and out-of-the-box thinking to apply uniform technical standards to the highly variable particulars of every client and project.

In our operation since 1992, TPI has refined a unique business model. Our time-tested management approach emphasizes adhering to our clients’ schedule and keeping in sync with their evolving needs and priorities. Our project management team’s mission is to provide quality assurance services that support our Client’s project goals. TPI’s standard for success on each project is to swiftly and efficiently ensure that the methods and materials utilized on the job are in conformance with project plans, specifications, and building codes.

TPI’s highly experienced, multi-certified technical staff to provide all services necessary to complete projects in a timely and efficient manner. They recognize the importance of communication, teamwork, project controls, and quality assurance.

Our ability to provide responsive, innovative, and cost-effective solutions from inception to completion of each project allows our clients to enjoy the benefits of reduced costs and project duration.
The TPI client-centric approach to project management places a premium on delivering best the outcome for each project to maximize client satisfaction, yielding repeat business and a large number of new client referrals each year.

To Learn more, contact our business development staff at (718) 482-1911 and Info@tp-labs.com.

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